Return & Refund Policy

Return and Refund Policy for Sharkso

Key Information

Return address: Please E-mail us to get return address:SHARKSOPTE@outlook.com
Return period: 30 days from delivery date
Restocking Fee: None
Refund time: Within 7 working days
Shipping costs for returns: Paid by the customer

At Sharkso, we value your satisfaction and are dedicated to ensuring a transparent and fair return and refund process. Please carefully review this policy to understand your rights and responsibilities.

1. Return Period: You have a generous 30-day window, starting from the date of delivery, to initiate a return.

2. Eligibility for Return: To qualify for a return, the product must meet the following criteria:

It must be in its original, unused, and unworn condition.
All tags must remain attached.
The product must be in its original packaging.
Proof of purchase or order confirmation is mandatory.

3. Change of Mind Returns: If you've had a change of heart regarding your purchase, you can return the product in its original condition within 30 days of delivery. Please note that you are responsible for covering the cost of return shipping.

4. Damaged on Arrival or Incorrect Product: In the unfortunate event of receiving a defective or incorrect product, please reach out to us immediately. We will assist you in resolving the issue, and in such cases, we will cover the return shipping costs.

5. Warranty for Manufacturing Faults or Defects after Use: If you encounter any issues with the manufacturing or functionality of your product after use, our warranty policy is here to support you. Specific warranty details, including its duration, will be provided upon request. We will guide you through the warranty process, which may include repair, replacement, or a refund if justified.

6. How to Initiate a Return: To initiate a return, simply send an email to SHARKSOPTE@outlook.com. Our dedicated customer service team will provide clear and concise instructions for the return process.

7. Inspection and Refund Processing: Upon receiving your returned product, we will promptly inspect it. Expect your refund or exchange to be processed within 2 business days from the date of receipt.

8. Refund Process: Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to appear in your account, depending on your financial institution.

9. Non-Refundable Items: Please be aware that certain items and services are not eligible for refunds. These may include personalized or custom-made products. Contact us for clarification if needed.

10. Policy Updates: Sharkso reserves the right to update or modify this Return and Refund Policy at any time. We are committed to keeping you informed of changes through email notifications or by prominently displaying updates on our website.

Email: SHARKSOPTE@outlook.com
Company Name:SHARKSO PTE. LTD.
Company Address:260B ANG MO KIO STREET 21 #18-153 KEBUN BARU COURT SINGAPORE (562260)